Privacy Policy

This Privacy Policy explains how Hweb Wine Limited ("we," "us," or "our") collects, uses, and protects information about you when you use our website and software services.

We are committed to keeping your data secure and transparent.

1. Who We Are

Hweb Wine Limited is a provider of Software as a Service (SaaS) ERP and Ecommerce platforms purpose-built for the wine trade.

Registered Office:
Mansion House, Manchester Road
Altrincham, Cheshire
United Kingdom, WA14 4RW

2. The Data We Collect

We collect data to provide our services effectively. It is important to note that we do not collect or use the personal data of your customers (the end consumers) for our own purposes. We only process data related to you (our client) and your company representatives.

We may collect the following:

• Identity Data: Names, usernames, and job titles.
• Contact Data: Business email addresses, phone numbers, and billing addresses.
• Financial Data: Payment details required for billing (processed securely via our partners like Stripe).
• Technical Data: IP addresses, login data, browser type, and device information when you interact with our system.
• Usage Data: Information about how you use our ERP and Ecommerce tools, which helps us improve performance.

3. How We Use Your Data

We use your data exclusively for the following purposes:

• Service Provision: To set up, maintain, and run your ERP and Ecommerce platform.
• Support: To communicate with you regarding your subscription, updates, or technical assistance.
• Security: To protect our business and website (including troubleshooting, system maintenance, and data hosting).
• Improvement: For internal analysis to improve our software’s speed and features.

4. Data Sharing

We do not sell your data. We only share it with trusted third parties when necessary to provide our services, such as:

• Infrastructure Providers: Hosting services (e.g., Google Cloud) that keep our system running.
• Payment Processors: Such as Stripe and GoCardless for handling your subscription payments.
• Professional Advisers: Accountants or legal counsel, if required.
• Regulatory Bodies: If required by law in the United Kingdom.

5. Your Rights

Under UK Data Protection laws (GDPR), you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (where legally permissible).
• Withdraw consent for marketing communications at any time.

6. Contact Us

If you have any questions about this policy or your data, please contact us:

Email: contact@hweb.wine
Post: Hweb Wine Limited, Mansion House, Manchester Road, Altrincham, Cheshire, United Kingdom, WA14 4RW.